Privacy Policy
We (Different Class Solutions Ltd, the company that provides DCPro Alternative Provision Attendance) are committed to protecting your privacy and the security of your personal data.
This Policy explains how we collect, use and protect personal data relating to visitors to our website, users of DCPro Alternative Provision Attendance, and individuals who communicate or otherwise interact with us in a professional capacity.
This Policy does not cover pupil or other personal data processed by us on behalf of a school, local authority or alternative provision provider as part of the DCPro Alternative Provision Attendance service. For that data, Different Class Solutions Ltd acts as a data processor and the processing is governed by the relevant Data Processing Agreement.
We may update this Policy from time to time, so please review it periodically.
What we collect
- Contact details that you provide to us through our website, by email, telephone or by other means.
- Business contact details provided to us by your organisation, or by another organisation that has authorised you to access DCPro Alternative Provision Attendance. This may include your name, work email address, organisation and job role.
- Information associated with your account and your use of DCPro Alternative Provision Attendance.
- Information contained in emails or other correspondence with you, and records of consultations or meetings held with you.
- Information about your use of our website, including details of visits, pages viewed and resources accessed, together with relevant technical and communication data.
- Information that you provide when you communicate with us by any other means.
How we store your personal data
Personal data held within the DCPro Alternative Provision Attendance application is stored and processed in the United Kingdom.
Data relating to payment and finance may, where necessary, be processed outside the UK or European Economic Area (EEA), for example by payment service providers. Where personal data is transferred outside the UK, we require appropriate safeguards to be in place in accordance with applicable data protection law.
Different Class Solutions Ltd is independently certified to ISO 27001, the international standard for information security management.
How we use your information
We use personal information where necessary to provide and support our services and to manage our relationship with customers and users.
This may include:
- Providing information that you request from us about our products or services.
- Providing, administering and supporting DCPro Alternative Provision Attendance.
- Informing you of important changes to products or services that you or your organisation use.
- Providing technical support and responding to enquiries.
- Raising invoices and arranging payment.
- Carrying out our obligations under contracts entered into with our customers.
- Providing information about relevant events, service developments, updates and other communications where you have agreed to receive them.
- Contacting organisations that already use or interact with DCPro Alternative Provision Attendance about related DCPro products, services or functionality that we reasonably believe may be relevant to their organisation.
- Complying with our legal and regulatory obligations.
- Any other purpose that we explain to you where required by law.
Our lawful basis for processing
The lawful basis we rely upon will depend upon the circumstances in which we process your personal data.
We may process personal data where:
- it is necessary for the performance of a contract or to take steps at your request before entering into a contract;
- we are required to do so to comply with a legal obligation;
- you have given us your consent; or
- processing is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.
Our legitimate interests include operating, supporting and improving our services, communicating with organisations and professional users who use or interact with our services, and promoting relevant products and services to organisations where we reasonably believe those products or services may be of interest to them.
For example, where an alternative provision provider has been given access to DCPro Alternative Provision Attendance by a local authority, we may use appropriate business contact details to inform that provider about relevant services or functionality available directly to alternative provision providers.
Where we use personal data for direct marketing on the basis of legitimate interests, we consider the nature of our existing relationship with you or your organisation, the relevance of the communication and the potential impact upon your privacy.
You have the right to object to the use of your personal data for direct marketing at any time.
Marketing communications
We may send relevant business-to-business communications to organisations that use or interact with DCPro Alternative Provision Attendance where permitted by applicable data protection and electronic communications law.
We will not sell your personal information or provide your details to third parties for them to market unrelated products or services to you.
Where we send direct marketing communications, we will provide a clear means of opting out. If you ask us not to send you marketing communications, we will respect your request. We may retain sufficient information to ensure that your marketing preference continues to be respected.
Closing your account
f you wish to close your DCPro Alternative Provision Attendance account or have personal information associated with your account removed where applicable, please contact us at support@dcpro.co.uk.
Information processed on behalf of your organisation is retained and deleted in accordance with the applicable Data Processing Agreement and our contractual and legal obligations.
Closing an individual user account does not necessarily result in the deletion of information that we are required to retain or that forms part of records controlled by your organisation.
Disclosing your information
We will not disclose your personal data to another party except as described in this Privacy Policy or where necessary and lawful, including:
- To suppliers and service providers acting on our behalf where necessary to provide our services.
- In the event of the sale or transfer of all or part of our business.
- Where we are required by law, regulation or legal process to disclose information.
- Where necessary for fraud prevention, security or the protection of our legal rights.
Where another organisation processes personal data on our behalf, we require appropriate data protection and security arrangements to be in place.
Your rights
Depending upon the circumstances, you may have rights under UK data protection law including the right to:
- Request access to personal data that we hold about you.
- Ask us to correct inaccurate or incomplete personal data.
- Ask us to delete your personal data in certain circumstances.
- Ask us to restrict the processing of your personal data in certain circumstances.
- Object to processing based upon our legitimate interests.
- Object at any time to the use of your personal data for direct marketing.
- Withdraw your consent where processing is based upon consent.
If you wish to exercise any of these rights, opt out of marketing communications, or ask us a question about how we use your personal data, please contact:
Different Class Solutions Ltd
Denise Coates Foundation Building
Keele University Science Park
Keele
ST5 5NS
Email: enquiries@dcpro.co.uk
Telephone: 0333 0888 338
You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal data.
